FAQs

Q. How often should I have my carpet professionally cleaned?

A. The general rule of thumb is that no carpet should go longer than 18 months between professional cleanings. Specifics, however, depend on your particular situation. Those with children, pets, or large families will need more frequent cleanings. Some carpet manufacturers require carpet cleaning every 12 to 18 months in order to keep the warranty in effect, and this is a good range to keep in mind for regular professional carpet cleaning. Commercial cleaning often needs to be set up on a regular maintenance program in order to properly maintain it.

Q. How long does it take to clean my carpet?

A. This depends on several factors, including how much furniture requires moving, and the number of and types of stains and soil in the carpet being treated. On average, it takes 30 to 45 minutes to clean a room.

Q. How long will it take for my carpet to dry after it’s been cleaned?

A. Carpet will dry in eight to ten hours, depending on the type of fiber, humidity level and the degree of soiling.

Q. Can I walk on the carpet while it is damp?

A. For optimal results, stay off damp carpet. This way, you will avoid attracting more soil and dirt, and leaving the carpet undisturbed allows the fibers to dry in their “up” position.

Q. After you clean my carpets, will they re-soil quicker?

A. No. With our state-of-the-art truck-mounted cleaning units, the Ph-balanced shampoo rinses out all residue completely.

Q. Can you guarantee that you will remove all of my stains?

A. No; however, we do guarantee that you will receive the most thorough and professional cleaning available on the market. Our equipment and extensive training allows us to remove almost every kind of stain. Still, there are rare instances when stains we come across are indeed permanent. In these cases, most of the time we can identify the irreversible spots in advance so that you know what to realistically expect.

Q. What is the best cleaning method for soft surfaces like carpet?

A. Truck-Mounted Hot Water Extraction, which is the ReClaim-It method, is the best, most effective way to clean soft surfaces. This involves applying a hot water cleaning solution into your carpet at high pressure. This way, the formula reaches every corner and cranny of your carpet before being extracted.

In fact, Shaw Industries – the world’s largest carpet manufacturer – “recommends the hot water extraction system, which research indicates provides the best capability for cleaning… it can be done from a truck mounted unit outside the facility with only the hose and wand brought inside, or where a truck mounted unit cannot reach (such as a high rise), by a portable, self-contained system brought into the facility.”

Q. What is the ReClaim-It Puppy Program?

A. We developed our puppy program with new pet owners in mind. As much as we adore our dogs, we understand how stubborn the stains and smells they leave behind can be. So, when you adopt a pet, enroll in this program to get:

  • One free Scotchgard™ treatment (for an area up to 200 square feet) with your first carpet cleaning
  • 10% off all animal stains going forward, for entirety of your animal’s life

(And, you can also call and ask about buying a bottle of pet stain treatment to keep at home.)